Our goal is to provide reliable and efficient shipping services for all customers. We currently serve clients across Europe and are committed to ensuring a smooth and transparent delivery process from order placement to final receipt.

Once an order is placed through our website and payment is successfully completed, it will enter our order processing system. Orders are typically processed within 7 business days. During this time, products are prepared, packed, and scheduled for dispatch. If any item in your order is temporarily out of stock, we will contact you promptly to discuss alternative solutions or updated timelines.

After an order has been shipped, the estimated delivery time is 7–15 business days, depending on the destination country and the selected logistics service. Please note that all delivery times are estimates only and cannot be guaranteed, as international shipping may be affected by customs clearance procedures or other external factors.

Shipping services are available to European countries and regions. Shipping availability and logistics options may vary by destination. Customers are encouraged to enter their full shipping address during checkout to confirm service coverage and available shipping methods.

Shipping costs are automatically calculated at checkout based on the delivery address, selected shipping method, and the number or weight of items in the order. The final shipping fee will be clearly displayed before payment is completed.

Delivery times may be influenced by factors beyond our control, including the distance between the destination and our warehouse, customs inspections, local regulations, or unforeseen circumstances such as natural disasters, pandemics, or transportation delays.

Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to you. Tracking details can also be accessed through your account dashboard. In addition, customers may check their order status by entering their order number along with the associated email address or phone number on the order tracking page. If more than 48 hours have passed since receiving the shipping notification and the tracking information shows no movement, please contact us at 13001898119@163.com for assistance.

All international shipments are sent on a Delivered Duty Unpaid (DDU) basis. We do not collect VAT, import taxes, or customs duties at the time of purchase. Any applicable taxes, duties, or customs fees imposed by the destination country are the responsibility of the recipient. Customs regulations vary by country, and we recommend contacting your local customs authority for further information prior to placing an order.